Pre-Order FAQs

1)  What is a pre-order?

  • A “pre-order” allows you to place a reservation for a product prior to its scheduled release date. Products in a pre-order status are marked with a “pre-order” button.

2) How to pre-order?

  • Simply add it to your shopping cart with the "pre-order" button.
  • A credit card is required to make a pre-order reservation.  Your credit card will be charged at the time of checking out.
  • After placing your order, you will receive an e-mail confirmation containing an order reference number.     

3) When will I be charged?

  • Your credit card will be charged for your pre-ordered item during the checkout process.

4) When will I receive my pre-order(s)?

  • Pre-ordered snowboards will ship in November 2022. You will receive an email once your package ships along with tracking information.

5) What happens if a pre-order release date changes?

  • The pre-order release dates are dates we've received from our publishers/manufacturers and could be subject to change. If the scheduled release date of an item that you have pre-ordered changes, or if the release is canceled, we will notify you via the email address on file.

6) Can I pre-order more than 1 item at a time?

  • Yes, you can order order multiple snowboards during the pre-order event.

7) Can I cancel my pre-order?

  • Yes, you may cancel your reservation until the item enters the shipping process, in general, 10 days before the currently scheduled release date. To cancel an order, please email along with your order number.

8) Can I return my pre-order after delivery?

  • You may return your pre-order item within 30 days from the date it ships, as long as the item is unopened.
  • Please check our Returns page for more information.